Practice Charter
• The Practice is in modern and purpose built premises
with access for the disabled and wheelchair users. We also have
a branch Surgery
•
The Clinicians see patients by appointment only, unless in an
emergency. Please cancel the appointment if you are unable to
attend. One appointment is only for one person
•
Information about patients is kept on computers and is dealt
with in strictest of confidence
•
Under normal circumstances you will be seen by a clinician within
24 hours
•
We will refer you to the hospital where necessary
•
Please do not expect a prescription every time you visit the
Surgery. Good advice is sometimes the best treatment
•
Please remember that a lot of basic health information can be
given by your local Pharmacist and NHS Direct
•
Please request repeat prescriptions in good time (48 hours minimum)
to avoid any mistakes
•
Please remember not all illnesses can be treated by doctors,
they are only humans
•
Doctors and the staff do their best to help you. Please treat
them with politeness and respect
•
If you have a genuine complaint contact the Practice Manager.
Also, your positive comments in appreciation of good service
will encourage us to improve further
•
Please notify us of any change of your telephone no. and address.
We may need to contact you in an emergency
•
Please request home visit by Doctor only if it is absolutely
necessary - think twice. You may receive better treatment in
the Surgery under appropriate conditions
•
Children under 14 must be accompanied by an adult
•
Violent and abusive patients will be removed from the list instantly
without any warning or notice
Patients removed from our list will be provided with a reason
in writing for the practice to take such action. Also they will
receive information on how to register with other practice in
the area.
