Noticeboard
Making Surgery Appointments
Please telephone the surgery as soon as possible to make an appointment
for the Doctor or Nurse. Remember the receptionists are here
to help you and cannot be held responsible for surgeries running
late. If you cannot make your appointment, please ring the
surgery as soon as possible to cancel, as we can then offer
the appointment to another patient.
Repeat Prescriptions
Repeat prescriptions cannot be issued over the telephone.
All prescription requests must be in writing and at least
48 hours
notice must be given. This gives the staff the timed needed
to prepare and check that each prescription is correct.
Whenever possible please tick the medication required on
the printed slip provided by the surgery given to you with
last prescription.
If you need prescription posted back to you, please provide
a self-addressed envelope. Requests by fax are acceptable.
Fax
number 020 8316 6353 (Plumstead) and 020 8855 7689 (Welling).
Some chemists also provide delivery service for housebound
patients. Our staff can arrange that for you but delays
or non-delivery
is not our responsibility.
Home Visits
You may request for a doctor’s visit to see an unwell
patient at home. Please try to come to the surgery if at all
possible where it is easier for the doctor to examine and treat
patients under more suitable conditions. Mostly housebound
patients or only those who cannot travel due to illness may
be visited. Children should be brought to the Surgery because
they are easier to be carried. The reason that patient does
not own a vehicle is not usually acceptable, where a public
transport or a taxi may be used.
This service is ONLY for genuine emergencies or for house
bound patients who want non-urgent doctor visits. If
you need a non
urgent home visit for house bound please telephone the
surgery before 10 a.m. to request the visit if it is
needed that day.
Usually the Doctor will speak to you first and he/she
will then decide if a home visit is necessary.
If you ring the surgery after 10.00 a.m. then a doctor
may not be able to see you until the following day
Out of hours emergency contact
This practice has opted out of emergency services to
patients between 18.30 hours to 8.00 hrs the next morning.
To provide
cover between these hours and in addition
Thursday afternoon 1pm onwards and weekends (Saturday and Sunday) and
bank holidays we have a contract with Greenwich and
Bexley out
of hours club Grabadoc) who
will advise patients on the treatment of their condition.
GRABADOC Tel No. : 020-8319 3030
You may be asked to attend a clinic or if necessary a visit will be
arranged. Patient’s need to telephone surgery when the instructions by a recorded
message will be given on how to contact Grabadoc. Patients may also contact NHS
Direct for advice on the following number
NHS Direct : 0845 46 47 48
In case of a serious emergency please call for an ambulance by dialling
999.
Non-Attendance
To improve the availability of the appointments – non attendees for no
reason will not be tolerated. Such DNA’s may result in removal from our
doctor’s list.
Smoking Cessation
We have ‘level 2’ trained smoking cessation advisor within the practice.
We have a policy to help anyone who wants to stop smoking. Advice leaflets and
booklets are also available and doctor prescribes nicotine replacement therapy
as necessary.
Contraception
Clinical staffs including doctors and nurses offer contraceptive
advice. Only Doctors carry out coil fitting and prescribe contraception.
Emergency contraceptive prescription are given by the doctors which
should be requested within 72 hours of unprotected sex for this
to be effective.
Pre-conception and Maternity
Our clinical staff offers pre-conceptual advice to couples
who are planning a family. This also includes advice on diet
and folic
acid
and iron supplements.
Those with pre-existing medical condition are advised to see
doctor.
Ante-natal
We share the ante-natal care with the hospitals and midwives.
The local health authority protocol is as follows:
Patients are referred to Queen Mary’s Sidcup or QueenElizabethHospital,
London SE18, once pregnancy is confirmed.
Please make an appointment with Doctor for booking maternity
care.
The midwife holds a clinic every Thursday at the Waverley Practice
and every Tuesday at Welling Branch. Full information is available
at reception.
Post Natal
Doctors carry out post-natal checks, which should be booked
at the receptionist 6 weeks after the delivery.
Health Promotion
We recommend regular check ups. These include blood pressure,
cervical smears, breast examination, life style check up,
smoking cessation.
Patients may refer
themselves to the practice nurse for these check ups or
be referred by the doctors.
Blood
test Sampling
We have a visiting phlebotomist from the local hospital
to take blood samples for testing. This is done by appointment
on every
Monday
between 9.30 am – 10
a.m.
Minor Ops
We have an operating room on the premises dedicated for
lumps, bumps, vasectomies and adult circumcisions.
District Nurse
We have a team of district nurses attending the practice,
who also visit patients at home if necessary as advised
by the
doctor. We
can also refer
patients to
district nurses on the advice of hospital.
Nurse Clinics
The Practice Nurse runs the following clinics: -
Cervical smears, child/adult Immunisations, Well
person clinics,
BP clinics,
Dietary advice, New
patients health checks, Holiday vaccinations, Family
Planning, (Coil fitting is
done by doctors only). Asthma, Diabetes, Heart
disease, Follow-ups and Smoking cessation
clinics.
Comments and Complaints
We always try our best to provide most satisfactory
service, but if you have a complaint about any
of the services
or a problem regarding any
staff member
or doctor please contact the Practice manager.
Full details will be
taken and a decision is made on how best to investigate
the complaint. We operate
approved
in-house complaints procedure. Forms are available
at reception.
We conduct a ‘patient satisfaction’ survey annually. Please participate
in that and make your views known to us.
